Returning your order within the Netherlands is completely free. For returns from abroad you have to pay the costs of the return shipment by yourself.
You have 14 days to exchange your order or to request a return for your order. You can request a return of the Woombie by emailing email@example.com, stating your order number. You can return the Woombie within 14 days of our return confirmation, provided the Woombie is not worn, is unwashed and undamaged and in the original (undamaged) packaging.
We can only process your return if it has been registered by emailing firstname.lastname@example.org, in combination with your order number, and if you have returned the Woombie according to our return instructions. If we receive your package and the packaging or the product has been damaged, we are allowed to reject your return. So make sure you package your return shipment properly.
Once we have received your return in good order, we will refund the purchase amount to your account within 14 days. If we don't receive the Woombie in a proper state, we reserve the right to not refund the purchase price.